CIPS — The way we work to deliver the Unmatched Customer Experience

CIPS (Continuous Improvement Process Solution) is the IPS operating system, incorporating the requirements of ISO 9001, 45001, and 14001.

CIPS keeps us focused on our mission — To revolutionize equipment and process reliability. It’s how we eliminate waste from operations and business processes, and leverage best practices across our North American network.

We use metrics and standardized processes to drive continuous improvement and deliver the Unmatched Customer Experience (UCE). The UCE combines the safety and quality you need, plus the industry’s best customer service and shortest lead times.

See IPS continuous improvement in action

The best way to understand CIPS is to see it in action. Visit any IPS service center and attend one of our UCE meetings.

To arrange a visit, talk to your local IPS representative or contact us here.

CIPS and our safety policies & procedures

IPS is committed to creating a workplace that is healthy, safe, and environmentally friendly. We’ve made safety a fundamental value of our culture and work on its continuous improvement.

CIPS and our commitment to quality

Quality is a fundamental value — of the IPS culture and our Unmatched Customer Experience. CIPS drives our workplace rituals and the way we measure continuous improvement.

We document and validate our work

Every IPS location has assigned personnel to perform measurements and tests. We ensure that our monitoring and measuring equipment is properly calibrated and maintained.

Inspection and testing validate our recommendations and make everything we do traceable and accountable. We also benchmark our work with certifications from leading third-party certification bodies:

Judge our process by its results

You can see our commitment to continuous improvement and the Unmatched Customer Experience in key IPS innovations:

  • Nuclear EQ Motor Insulation System with a 60-year service life
  • WindGuard™ Class H wind turbine generator rewind with a 60-year service life
  • 20,000+ premium engineered insulation systems installed across North America with zero failures
  • Industry-leading warranties for VPI and B-stage hard coil rewinds
  • Management commitment to safety
  • IPS Tracker for real time project updates and asset storage information
  • 24/7 response to customer needs, with a proven ability to rethink and resolve operating problems

The difference CIPS makes for customers

As we make the gains that improve system and equipment reliability, we test, document, and approve them for our processes. Then we distribute these innovations throughout the IPS network, to standardize our work and leverage scale.

The result is a consistent customer experience at every IPS location, regardless of what we’re doing. We test your equipment when we start work and when we finish, documenting everything. You can see real-time updates to your project status with IPS Tracker, our tablet-based reporting system.

The difference CIPS makes for acquisitions and new employees

CIPS provides a playbook to ensure business continuity and standardization. We share our documented processes with new colleagues and welcome new thinking. Our commitment to best practices means we’re either winning or learning.

We use the 6S process and visual management as our foundation of operational excellence. The six steps are:

  • Sort
  • Set in order
  • Shine
  • Standardize
  • Sustain
  • Safety

The result of these efforts is a safer, more comfortable, and less stressful work area. A clean, well-organized facility and work cells keep associates safe, productive, and focused on delivering the UCE.

For specifics on the way CIPS can help your business, talk to your local IPS representative or contact us here.

IPS has close working relationships with OEMs